EcoStruxure Building Operation Alarm Notification

Be notified in real-time when the EcoStruxure Enterprise Server is Stopped or Running.

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Be notified in real-time when the SmartConnector service is Stopped or Running.

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Be notified in real-time when system alarms are generated by the EBO. EBO system alarms can be sent via: SMS, Push and Email.

See the screen capture below.

Acknowledge EBO alarms remotely using your cellphone via SMS or Push.

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Inhibit EBO alarms by changing a Value in EBO. Simply modify a Value from 0 to 1 to inhibit an alert. This may help reducing nuisance alarms

Query or modify EBO Values remotely via SMS.

See below.

On-demand or scheduled EBO Values’ report via SMS, Push and Email. UCME-SmartConnector will query the required EBO values and check which value is outside the expected range. This values will be marked, so you can easily identify the root cause of the problem.

See below.

Report via Pushover application:

Report via email:

UCME-SmartConnector supports redundancy. Two UCME-SmartConnector servers are required – Master and Standby. The Standby runs in passive mode until there is a problem with the Master. Then, it will automatically switch to active mode.

See the screen capture below.

UCME-SmartConnector supports all languages.

UCME-SmartConnector™ allows sending SMS over the Internet using SMS gateways(Brokers). All you need is to contact an SMS Gateway service provider that will provide you the access to its SMS gateway service.

UCME-SmartConnector™’s sophisticated escalation procedure is a customizable alarm delivery feature that sends alarms to alternative recipients. When a recipient acknowledges the alarm, further unnecessary repeat alarm notifications are prevented – reducing nuisance alarms and reducing costs.

Create predefined notification scenarios based on date, day-of-week and time.

UCME-SmartConnector distinguishes between low severity alarms and high severity alarms. Alarms that are defined as High Severity will be handled with higher priority than the other alarms. For example, if you have 50 alarms in the alarms queue waiting to be sent to the recipients, the high severity alarm will bypass all other alarms and will be sent immediately. This feature ensures that high severity alarms will be sent to recipients in the shortest time, prevent damage, improve up-time and service.

If UCME-SmartConnector™ fails to send a text message (SMS) via one channel (for example: a faulty GSM cellular modem), it will automatically switch to a fallback channel (for example: a CDMA cellular modem). This functionality reduces the chances that a text message will not be sent and as a result, increases the system reliability.

UCME-SmartConnector™ can be used to escalate an alarm to several recipients. It can send the alarm to the 1st recipient, if an acknowledgement is not received within NN minutes, then the alarm will be sent to the next recipient.

Unlike other software packages that require continuous Internet connection to send email-to-cellular messages, UCME-SmartConnector™ uses native text messaging via cellular modems, which means your systems are completely protected from Internet security threats.

With UCME-SmartConnector™, administrators can define recipients. Each recipient has its own authorization and time intervals that the system can use to send alarm notifications.

With UCME-SmartConnector™, administrators can define recipient groups for easier alarm maintenance. These groups may be used inside the JSON or XML file.